FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges.
Where do you ship, and how long does it take?
We ship worldwide! Most U.S. orders arrive in 5-7 business days. International shipping times may vary.
What is Quell's return policy?
We accept returns on unused items within 30 days of purchase. For details, visit our Returns & Exchanges page.
How can I contact Quell for support?
You can reach us at hello@shopquell.co, through our Contact page or with the form right here on this page.
Carrier Case FAQ
Below are some of are common questions about the Quell Carrier Case.
What fits inside the Carrier Case?
The Carrier Case holds an A5 sketchbook, watercolor palette, brushes, markers, pencils, and more—everything an artist needs to create on the go.
What is the Carrier Case made from?
The Carrier Case is crafted from recycled plastic bottles, making it eco-friendly and durable.
Is the Carrier Case water-resistant?
Yes, the case is made from waterproof materials to protect your art supplies wherever you travel.
Aprons FAQ
Below are some common questions about our aprons.
Are Quell aprons machine-washable?
Yes, our aprons are fully machine-washable and designed to withstand regular use.
What materials are Quell aprons made from?
Quell aprons are made from 65% polyester and 35% cotton twill, combining durability and comfort for artists.
Gift Card FAQ
Below are some common questions about our Quell Gift Cards.
How do I purchase and use a Quell gift card?
You can purchase gift cards right from our store and redeem them at checkout. Perfect for the artist in your life!
Sketchbooks FAQ
Below are some common questions about our sketchbooks.
What makes Quell sketchbooks unique?
Our sketchbooks feature a lay-flat design with a flexible spine, making them easier to use while open.
Are the sketchbook pages acid-free?
Yes, all our sketchbook pages are acid-free, ensuring your artwork stands the test of time.
Artist Bag FAQ
Below are some common questions about our artist bags.
What can the Artist Bag carry?
The Artist Bag is designed to carry an A5 sketchbook or the Carrier Case. It also features built-in pencil holders, a mesh pocket inside, and an exterior pocket that fits most phones.
What is the Artist Bag made from?
Like the Carrier Case, the Artist Bag is made from recycled plastic bottles, making it both eco-friendly and waterproof.
Is the Artist Bag comfortable to carry?
Yes, the Artist Bag is lightweight and comes with an adjustable strap for easy over-the-shoulder carrying.
Is the Artist Bag suitable for travel?
Absolutely! It’s compact, functional, and designed for artists on the go, keeping supplies organized and protected.